Refund Policy

Last Updated: January 1, 2026

1. Overview

At SwietcherBot, we strive to provide excellent service. This Refund Policy outlines the terms and conditions for subscription refunds.

2. Free Trial Period

New users receive a 7-day free trial. You will not be charged during this period. You may cancel at any time before the trial ends to avoid charges.

3. Refund Eligibility

Refunds are available within 14 days of your initial subscription payment if:

This is your first paid subscription with SwietcherBot
You have not previously received a refund for any SwietcherBot subscription
The Service has a critical technical issue preventing normal use

4. Non-Refundable Situations

Refunds are not available in the following cases:

Subscription renewals (monthly or annual)
After 14 days from initial purchase
If you've already received a refund in the past
Change of mind or non-use of the Service
Trading losses or unsuccessful trades
Violations of our Terms of Service
Third-party service issues (e.g., broker downtime)

5. Refund Request Process

To request a refund:

Email us at [email protected] within 14 days of purchase
Include your registered email address
Provide a brief explanation (if required)
We will review and respond within 3-5 business days

6. Processing Time

Approved refunds are processed within 5-10 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time to appear in your account.

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation prevents future charges but does not provide a refund for the current billing period. You retain access until the end of your paid period.

8. Exceptional Circumstances

In rare cases of prolonged Service outages or critical technical failures, we may offer prorated refunds or subscription credits at our discretion. Contact us to discuss your situation.

9. Refund Abuse

Repeated refund requests or patterns of subscription abuse may result in permanent account termination and blacklisting from future service access.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact

For refund inquiries, contact us at:
Email: [email protected]